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Welcome to our Luxury Virtual Boutique. Our service offers:

  • Immediate, real-time expert advice
  • Knowledge and experience in luxury watch brands
  • Advice and guidance with your jewelry purchase
  • Reassurance that your chosen item is right for you
  • Support throughout your purchase journey
  • Christmas opening hours may vary, click here for more information
  • Opening hours 9:30AM - 7PM (EST), Monday to Sunday

The Virtual Boutique is currently closed. Please come back at 9:30AM tomorrow (opening hours 9:30AM - 7PM (EST), 7 days a week).

Please select an option from the list below to speak with a dedicated client service expert.

Virtual Boutique Live Video Chat Icon Live Video Chat

If you'd like to see an expert (we can't see you)

Launch Video Chat*

Virtual Boutique Live Audio Chat Icon Live Audio Chat

If you'd like to speak with an expert

Launch Audio Chat*

Virtual Boutique Live Text Chat Icon Live Text Chat

If you'd like to text/type only

Launch Text Chat*

Schedule an Appointment

If you'd like advice at another time

*I agree that Watches of Switzerland Company Limited and third parties who provide this live chat may process my personal data including email in order to provide and improve their live engagement services, help VIP clients use the on-line showroom, provide personalised adverts and content and gain client insight. I understand that data is processed in accordance with their privacy notice and their partner's privacy notice and that I may unsubscribe at any time.

There are currently no Virtual Boutique operators available, please try again shortly. Opening hours 9:30AM - 7PM (EST), 7 days a week.

About The Service

Welcome to our Luxury Virtual Boutique - offering you real time expert advice and guidance.

Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.

Expert advice on some of the world's most renowned and prestigious brands.

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Delivery Information

Standard Delivery - Free

Our standard delivery service for online purchases is provided by secure shipping services and is free regardless of how much you spend, and you will normally receive your order within 1-3 business days. We deliver Monday to Saturday between the hours of 8:00 am to 6:00 p.m.. All deliveries will require adult signature upon receipt.

Tracking information for all online purchases will be provided via email at the time of shipping.

Insurance

Your Mayors Purchase is insured from our facility until the moment you receive your item.

Delivery Delays

We always endeavour to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

Lost Packages

Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our client service team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus you will be unable to claim any loss from Mayors.

Exclusions

- We ship only to U.S. Continental addresses.
- We do not ship to P.O. Box addresses.
- We do not ship to third party forwarding businesses.

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